Refund & Returns Policy

At Marsera Global LLC, customer satisfaction is our priority. If your purchase does not meet your expectations, we provide a clear and hassle-free return and refund process.

1. Return Eligibility
You may request a return within 30 days of receiving your order. To qualify:

  • The item must be unused and in its original packaging

  • The product must be in resalable condition

  • A valid proof of purchase (order confirmation or receipt) must be provided

2. Non-Returnable Items
The following items are not eligible for return:

  • Products labeled as “Final Sale” or “Clearance”

  • Items that have been used, damaged, or modified after delivery

  • Personal care products, software, and digital/downloadable items

3. Return Process
To initiate a return:

  1. Contact us at purchase@marseraelectronics.com to obtain return approval

  2. Carefully repackage the item in its original packaging

  3. Send the item to the return address provided by our support team

4. Return Shipping Costs
Return shipping fees are the responsibility of the customer unless the item is defective or shipped incorrectly. We recommend using a trackable shipping service to ensure safe delivery.

5. Refunds
Once your return is received and inspected, refunds will be processed within 5–10 business days. All refunds are issued to the original payment method used at checkout.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the product and packaging. We will promptly arrange a replacement or provide a full refund at no additional cost.