Delivery & Returns
Enjoy free shipping on thousands of products for orders over $200. For added flexibility, you can also select a preferred delivery date and time for an additional fee.
1. Delivery Information
Processing Time
Orders are usually processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be handled on the following business day.
Shipping Options & Estimated Delivery Times
We offer both Standard and Express shipping services. Estimated delivery times may vary based on your location:
Standard Shipping: 5–7 business days
Express Shipping: 2–4 business days
Please note that delivery times may be influenced by external factors such as weather conditions, customs procedures, or unforeseen logistical delays.
Shipping Costs
Shipping fees are calculated at checkout based on the size, weight, and destination of your order. From time to time, we may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email including a tracking number, allowing you to monitor your shipment in real time.
2. Return Policy
Return Eligibility
We accept returns within 30 days of delivery, provided that:
The item remains unused, in its original packaging, and in the same condition as received
Valid proof of purchase (such as an order confirmation or receipt) is included
Non-Returnable Items
The following items are not eligible for return:
Products that have been used, altered, or damaged after delivery
Clearance items or products marked as “Final Sale”
Personal care items, software, and downloadable products
Return Process
To initiate a return:
Contact our support team at purchase@marseraelectronics.com to obtain return authorization
Securely pack the item in its original packaging
Ship the item to the return address provided by our customer support team
Return Shipping Costs
Return shipping fees are the responsibility of the customer unless the product is defective or incorrectly shipped. We strongly recommend using a trackable shipping method for your return.
Refunds
Refunds are processed within 5–10 business days after the returned item has been received and inspected. All refunds will be issued to the original payment method.
3. Damaged or Defective Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery. Include clear photos of both the product and its packaging. We will promptly arrange a replacement or issue a full refund at no additional cost.
